Overview

www.newforestcountrystore.co.uk (referred to throughout as "our website") is operated by New Forest Country Store Ltd. The terms "we", "us" and "our" refer to New Forest Country Store Ltd, a company registered in England and Wales, with our registered address at The Parsonage, Ringwood Road, Bisterne, Hampshire, BH24 3BN.

Our website is built and hosted on the Shopify platform, which provides the e-commerce infrastructure through which we offer products and services to you.

By visiting our website and/or placing an order with us, you agree to be bound by these Terms and Conditions, together with any additional policies referenced within them, including our Returns Policy and Privacy Policy. These Terms apply to all users of the site, whether browsing, purchasing, or contributing content.

Please read these Terms carefully before using our website. If you do not agree to these Terms, please do not use our website or services. We reserve the right to update these Terms at any time by publishing the revised version on this page. Your continued use of the website after any such changes constitutes your acceptance of the updated Terms.

Section 1 — Using Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the site for any illegal or unauthorised purpose
• Violate any applicable laws or regulations, including copyright law
• Transmit any harmful, disruptive or malicious code, viruses or worms
• Attempt to gain unauthorised access to any part of our website or systems

A breach of any of these Terms may result in immediate termination of your access to our services.

Section 2 — General Conditions

We reserve the right to refuse service to any person at any time, for any reason.

You agree not to reproduce, copy, duplicate, sell or resell any part of our website, its content or our services without our express written permission.

We may share your non-payment information across networks for operational purposes. All payment and card information is encrypted during transmission and handled securely in accordance with applicable standards.

Section 3 — Accuracy of Information

We take care to ensure that the information on our website is accurate and up to date, but we cannot guarantee that all content is complete, current or error-free at all times. The material on this site is provided for general information only and should not be relied upon as the sole basis for any purchasing decision.

We reserve the right to modify or remove content from our website at any time without notice. We have no obligation to update information unless required to do so by law.

Section 4 — Pricing & Service Changes

Prices shown on our website are in pounds sterling and are subject to change without notice. We reserve the right to modify, suspend or discontinue any product, service or part of our website at any time.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of any product or service.

Section 5 — Products & Orders

We have made every reasonable effort to display our products accurately, including colours, sizing and imagery. However, we cannot guarantee that the display on your device will be a precise representation of the product.

We reserve the right to limit sales of any product by person, region or quantity, and to discontinue any product at any time. All product descriptions and prices are subject to change at our sole discretion.

We reserve the right to amend or cancel any order placed through our website or over the phone, for any reason, up until the point at which the order is dispatched. We will always endeavour to contact you using the details provided before making any change or cancellation. An order is deemed finalised at the point of dispatch.

Certain products are available exclusively online and subject to our Returns Policy.

From July 2026, products will also be available to purchase in person at our retail and click and collect space at Unit D1, Platinum Jubilee Business Park, Hopclover Way, Ringwood, BH24 3FW.

Section 6 — Billing & Account Information

You agree to provide accurate, current and complete information when placing an order or creating an account. You are responsible for keeping your account details, including email address and payment information, up to date so that we can complete your transactions and contact you if needed.

We reserve the right to refuse, limit or cancel orders at our discretion, including where we reasonably believe an order has been placed for resale purposes or where the same billing or shipping details are used across multiple orders in a way that suggests misuse.

For full details of our returns and refund process, please refer to our Returns Policy.

Section 7 — Third-Party Tools

We may provide links or access to third-party tools and services through our website, over which we have no control. Any use of such tools is entirely at your own risk. We provide access to these tools on an "as is" basis, without warranty or endorsement of any kind.

We may introduce new features, tools or integrations in the future, all of which will be subject to these Terms.

Section 8 — Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We are not responsible for the content, accuracy or practices of any third-party site and we do not endorse them.

Any transactions you carry out with third parties, including purchases, are entirely between you and that third party. We accept no liability for any loss or damage arising from your use of third-party sites or services. Please review the relevant third party's terms and policies before engaging with them.

Section 9 — User Submissions & Comments

If you submit content to us — whether through reviews, competitions, feedback or any other means — you grant us a non-exclusive, royalty-free licence to use, edit, publish and distribute that content in any medium, without obligation to compensate you or maintain it in confidence.

You agree that any content you submit will not be unlawful, offensive, defamatory or infringe the rights of any third party. You are solely responsible for the accuracy and legality of anything you submit. We reserve the right to remove content we consider to be in breach of these Terms, without notice.

Section 10 — Personal Information & Privacy

The collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions. By using our website, you consent to the practices described in our Privacy Policy. A copy of our Privacy Policy is available on our website.

Section 11 — Errors, Inaccuracies & Omissions

From time to time, information on our website may contain typographical errors, pricing inaccuracies, or omissions relating to product descriptions, availability or promotions. We reserve the right to correct any such errors and to amend or cancel any affected orders, without prior notice.

We will make every effort to contact you before making any such change. An order is deemed finalised at the point of dispatch.

Section 12 — Prohibited Uses

In addition to the general conditions set out in these Terms, you must not use our website or its content:

• For any unlawful or fraudulent purpose
• To solicit or encourage others to engage in unlawful activity
• In a way that violates any applicable law, regulation or third-party rights
• To infringe our intellectual property rights or those of any third party
• To harass, abuse, threaten or discriminate against any person
• To submit false, misleading or deceptive information
• To upload or transmit malicious code, viruses or any software designed to cause damage
• To collect or harvest personal information about others without their consent
• To engage in spamming, phishing or any other unsolicited communications
• To interfere with the security or proper functioning of our website

We reserve the right to terminate your access to our website immediately for any breach of these provisions.

Section 13 — Disclaimer of Warranties & Limitation of Liability

We do not guarantee that your use of our website will be uninterrupted, timely, secure or free from errors. Our website and all products and services are provided on an "as is" and "as available" basis, without warranties of any kind.

To the fullest extent permitted by applicable law, New Forest Country Store Ltd, its directors, employees, agents, suppliers and service providers shall not be liable for any indirect, incidental, special, punitive or consequential damages arising from your use of our website, services or products.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Section 14 — Indemnification

You agree to indemnify and hold harmless New Forest Country Store Ltd and its officers, directors, employees, agents and suppliers from and against any claims, liabilities, damages, losses or expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your use of our website, or your violation of any law or the rights of any third party.

Section 15 — Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

Section 16 — Termination

These Terms remain in effect unless and until terminated by you or by us. You may terminate your use of our website at any time by ceasing to access it.

We reserve the right to terminate your access to our website at any time, without notice, if we believe you have breached these Terms. You will remain liable for any amounts owed up to the date of termination.

Section 17 — Entire Agreement

These Terms, together with our Returns Policy and Privacy Policy, constitute the entire agreement between you and New Forest Country Store Ltd in relation to your use of our website and services, and supersede all prior agreements, communications or understandings, whether written or oral.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Section 18 — Governing Law

These Terms and Conditions, and any disputes arising from them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 19 — Changes to These Terms

We reserve the right to update or replace any part of these Terms at any time. The most current version will always be available on this page, and the date of the most recent revision will be shown. Your continued use of our website after any changes are posted constitutes your acceptance of those changes.

New Forest Country Store Ltd  ·  Version 1.0  ·  Effective June 2026  ·  Subject to periodic review